"Woodland Mobile: Completing Work Orders Anywhere"

Mobile Login: Accessing Woodland OT Hub

When accessing the Woodland OT Hub on a mobile device, users are presented with a simple and secure One-Time Password (OTP) login system. To proceed, users must enter their email address and select their preferred delivery method for receiving the OTP.

Login Options

• Email Delivery – Sends a magic link and OTP code to the user's email.
• SMS Delivery  – Sends the OTP directly to the user's phone via text message.

Recommended Option

While both options are available, it is highly recommended to use SMS for a faster and more seamless login experience. Email delivery may sometimes experience delays due to spam filters or inbox refresh rates, whereas SMS is typically instant.

If users encounter any issues accessing their OTP, they can visit the support page or email woodland.support@flaresoft.solutions for assistance.

View Preference Toggle:

• The Mobile View toggle switch allows users to enable or disable the mobile-specific interface.
• 
• Ensure the toggle is activated to optimize the system for mobile viewing and interaction.

Email Access:

• Enter your email address in the designated field to request access.

Request Access Button:

• Click the REQUEST ACCESS button after entering your email to initiate the authentication process.

Help & Support:

For assistance, users can:

• Visit the support page (linked on the screen).
• Email support at woodland.support@flaresoft.solutions for personalized help.

Notes for Mobile Users:

• The interface is designed specifically for smaller screens, ensuring accessibility and ease of navigation.
• Use the Mobile View toggle to access the optimized layout, as it enhances usability compared to the desktop view on mobile devices.

This feature ensures Woodland OT's functionality is accessible, even while on the move.

Accessing Help & Support:

Support Page Link:

• Clicking on the Support Page link opens a comprehensive library of user guides and documentation. This includes:
  • Detailed instructions for using various sections of the app, such as Asset Management, Scheduled Work Orders, and Visits.
  • Mobile-specific guides to help users navigate features like the sidebar menu, location permissions, and the navigation tool.
  • Troubleshooting tips for resolving common issues.
• The guides are organized for easy navigation and searchability, ensuring users can quickly find the information they need.

Use Case:

If you're unsure how to perform a specific action (e.g., creating a scheduled work order), the Support Page serves as a go-to resource for step-by-step guidance.

• Email Support:
  • For personalized assistance, users can reach out to support via email at woodland.support@flaresoft.solutions.

• When emailing support, include the following details to ensure a faster resolution:
  • Subject Line: Clearly state the issue or question (e.g., "Trouble with Scheduled Work Orders").
  • Details: Provide a description of the problem, including any steps already taken, screenshots if applicable, and your user account details (email, assigned zones).
  • Urgency Level: Indicate if the issue is critical

Response Time: 

The support team aims to respond within a defined service-level agreement (SLA), typically within 24–48 hours.

Use Case: If you encounter technical issues or require clarification beyond what’s available on the Support Page, the support team can offer direct help.

Why Use the Help & Support Section?

• The Support Page empowers users to troubleshoot and learn independently, ensuring productivity isn’t hindered by small roadblocks.
• Email Support provides a personalized approach to solving more complex or technical issues.

Location Permissions for Navigation Tool

When using the Mobile Version of the system, users will encounter a prompt like the one shown below asking them to grant location access to the website. This step is critical for ensuring the full functionality of the Navigation Tool, which provides seamless integration with Google Maps for accurate directions and location-based services.

Why Location Access Is Needed:

• Navigation to Facilities: The tool relies on your current location to calculate the best route to assigned facilities or visit locations.

• Real-Time Updates: Dynamic directions can adjust to changes in your location if you're moving, ensuring the most accurate guidance.

• Enhanced Workflow: By enabling location-based services, you can streamline your workflow without needing to input manual location details.

Options for Granting Permissions:

• Allow while visiting the site: Best for temporary access during a session. Location data will only be shared while you are using the website

• Allow this time: Provides one-time access, requiring re-approval upon returning to the site.

• Never allow: Disables location access entirely, which will result in limited functionality for navigation features.

What Happens If You Decline?

• The Navigation Tool will not be able to display directions from your current location to your destination.

• Users will need to input their location manually into Google Maps to access navigation features.

• Other location-based tools within the system might be disabled or less effective.

Best Practice:

It is recommended to select "Allow while visiting the site" to ensure smooth navigation for your visits and tasks.